Shipping policy
Shipping Policy
At VAEZION, we strive to deliver your order as efficiently and transparently as possible. Below you will find detailed information regarding processing times, shipping destinations, delivery estimates, and customer responsibilities.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking information when available.
Please note that processing times do not include shipping or delivery time.
2. Shipping Origin
Orders are shipped directly from our international fulfillment partners. As a result, shipments may originate outside the European Union.
3. Shipping Destinations
We currently ship to selected international destinations, including but not limited to:
European Union
United Kingdom
United States
Canada
Other international destinations
Availability of shipping may vary by product and destination.
4. Estimated Delivery Times
Estimated delivery times depend on the destination and carrier used:
EU, UK, US, and international orders: approximately 5–8 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier operations, weather conditions, or other factors beyond our control.
5. Shipping Costs
Shipping costs are calculated and displayed at checkout based on:
Delivery destination
Package size and weight
Shipping fees do not include any applicable import duties, taxes, or customs clearance charges unless explicitly stated otherwise.
6. Customs, Duties & Taxes
European Union
Orders shipped to the European Union may be subject to import duties, customs clearance fees, and local taxes (including VAT) upon arrival in the destination country.
These charges are not included in the product price or shipping cost and are the sole responsibility of the customer, unless explicitly stated otherwise.
Customs authorities assess these charges based on the declared value of the shipment and local regulations. VAEZION has no control over these charges and cannot estimate their exact amount.
We recommend contacting your local customs office for further information before placing your order.
If a customer refuses to pay applicable customs duties, taxes, or clearance fees, the shipment may be returned, abandoned, or destroyed by customs authorities. In such cases, the order may not be eligible for a refund.
7. International Shipments (Non-EU)
For shipments outside the European Union, local customs authorities may apply import duties, taxes, or clearance fees in accordance with local laws. These charges are the responsibility of the customer.
8. Delays & Delivery Issues
VAEZION is not responsible for delays or delivery issues caused by:
Customs inspections or clearance procedures
Carrier delays or service disruptions
Incorrect or incomplete shipping information provided by the customer
Events beyond our reasonable control (including force majeure)
9. Undeliverable or Returned Shipments
If a shipment is returned to us due to:
Refusal to pay customs charges
Incorrect or incomplete delivery information
Failure to collect the shipment
The order may not be eligible for a refund. Any return shipping costs or customs fees incurred will be deducted from the refund amount, if applicable.
10. Contact Information
For questions regarding shipping or delivery, please contact us at: